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FAQ's

Where is the card office located?

What are the card office hours?

What should I do if I lose my SRU ID or if it is stolen?

After I report my card lost can I still use it?

What are the components of the SRU ID card?

Does the ID Office keep the digitized photos on file?

Will my picture be used for anything other than my ID card?

Will I lose my meals, flex or Rock Dollar balances if my card is lost or stolen?

How do I add money to my Flex Fund or Rock Dollars accounts?

How do I check my Flex Fund or Rock Dollars balance?

What happens to money in my Rock Dollars account at the end of the semester?

What do I do if my card does not work for access to my residence hall?

How exactly does the token work with the telephone?

What if the student loses an ID or a token?

Do the vending machines use the token or the card?

What is involved for a local vendor to gear up for this payment system?

How can I deposit funds?

Can my student payroll check be deposited to Rock Dollars?

Can my financial aid be placed on Rock Dollars?

Is there a fee to transfer funds elecrtronically?

Do you have to use the Rock Dollars account?

Can someone else use my tag if the cell phone, key ring, etc. which it is adhered to is lost?

Can I get cash back with my card?

Can I draw funds at select ATM's and is there a fee to do so?

Do parents have access to transaction and balance information?

Can parents put money on account from charge card, banking transfers to student's account?

Do I get an itemized receipt?

Can I check my balance at select ATM's?

Are there security measures?

Are my funds F.D.I.C. insured?

Will readers pick up my chip from my pocket, purse, etc.?

Can you pay parking fines with Rock Dollars?

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